- DEPOSIT FEE: At the time of booking, you will be charged a $50 deposit fee which will be credited towards the balance of your service. All deposits are non-refundable. Deposits cannot be held for future appointments. If you cannot make it to your appointment, deposit can be transferred ONE TIME ONLY if notified/rescheduled at a minimum of 24 hours prior to appointment time.
- LATE FEE: All appointments have a 15 minute grace period, after this time your appointment is subject to cancellation.
- CANCELLATIONS: Cancellations can only be made via website, text or email. No direct messages via social media will count as cancellation.
- If you do not cancel your appointment or do not show up for your scheduled appointment, you will be considered a NO CALL/NO SHOW and the card on file will be charged full price of the scheduled service(s).
- Less than 24 hours notice is considered a late cancellation and will result in a loss of your deposit.
- Appointment confirmations are sent at the time of booking and a reminder is sent 24 hours prior to your appointment.
- REFUNDS: Chanel Imani/Chanel Stylez Studio DOES NOT OFFER REFUNDS. If you feel that there was an error with your service, please reach out within 72 hours of your appointment and we will happily get you in to make the needed adjustments. Any adjustments requests after 72 hours will not be accommodated.